NetBet Casino

NetBet Casino brings slots, live dealer games and classic table games together, with demo play for slots and limits you set for yourself.

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Cowboy with a barrel of fruit and gems, official artwork of NetBet Casino

Our casino games

Our lobby is arranged in rows such as Drops & Wins, Slots Deluxe, New Games, Megaways, Jackpot and Live Casino. Current picks include Big Bass Splash and Gates of Olympus by Pragmatic Play, Age of the Gods by Playtech, Buffalo Smash Supercharged by Octoplay, Sugar Rush Super Scatter, Madame Destiny Megaways and The Dog House Megaways.

Gates of Olympus game cover — Gates of Olympus

Big Bass Splash game cover — Big Bass Splash

Big Bass Bonanza game cover — Big Bass Bonanza

Sugar Rush Super Scatter game cover — Sugar Rush Super Scatter

Zeus vs Typhon game cover — Zeus vs Typhon

Madame Destiny Megaways game cover — Madame Destiny Megaways

The Dog House Megaways game cover — The Dog House Megaways

5 Lions Megaways game cover — 5 Lions Megaways

Age of the Gods game cover — Age of the Gods

Legend of Hydra game cover — Legend of Hydra

Action Boost Max Loot game cover — Action Boost Max Loot

Great Rhino Megaways game cover — Great Rhino Megaways

Progressive jackpot slots sit next to the regular reels. Away from them, our table range covers roulette, blackjack, baccarat and video poker. New to a slot? Try it in demo mode first and move to real money when you feel ready. Every game runs on desktop, mobile or tablet, so a session can travel with you. Online poker and sports betting each follow their own set of rules.

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Live casino

Prefer a real table? Our live casino streams real-time gameplay, with games hosted by a live dealer next to our regular table games. Only real-money wagers are accepted at NetBet Live Dealers, so no bonus can be claimed there.

Welcome bonus and promotions

New players can take our first-deposit welcome bonus by signing up, becoming a member and making a first deposit. The welcome offer is governed by its own terms and conditions, and our shared bonus rules apply as well.

Bonus rules

Unless an offer says otherwise, each bonus is limited to one per person, IP address, address or household. Deposits made through web wallets do not qualify for a deposit bonus, the welcome offer included. A new offer can be activated only once any bonus already in progress on your account is finished. Every bonus carries a playthrough, with the requirement set on its promotion page, and withdrawing, or trying to withdraw, before it or the other offer terms are met allows us to cancel the bonus together with any winnings it produced.

Monthly caps and fair play

In one month you can use no more than €500 or the equivalent in bonuses, and no more than 10 bonuses in total. While a bonus is being wagered, a single bet of 30% or more of your total balance, bonus included, counts as irregular play, and in that case we may withhold withdrawals or confiscate winnings and bonuses.

Game of the Week and NetPoints

Each week we pick a different slot as our Game of the Week. You can join our Players Club as soon as you register, and every spin on the reels earns NetPoints. Points go towards premium prizes in our club shop, and unused points expire 36 months after you earn them.

Deposits

Minimum amounts

The smallest deposit is €10 or the equivalent, and for Virtual Financial Assets it is €20 or the equivalent. Most methods credit your balance instantly, and the cashier lists the methods open to you.

Deposit fees

NetBet does not charge anything for a deposit, although your bank, card issuer or wallet provider may add a fee of its own.

Payments in your name

Fund your account only with a payment method registered in your own name. Using a method that belongs to someone else can cost you winnings and bonuses and may lead to the account being closed.

Where you play from

Online gambling is not legal everywhere. Do not register or play where it is against the law. Checking the rules of your jurisdiction is your responsibility, and we may suspend an account opened from such a place.

Withdrawals

Minimum withdrawal

Each withdrawal request needs to reach at least €10 or the equivalent. Cashing out becomes possible once you have made a deposit of that size.

Payout methods

We pay out to bank cards, Visa, Mastercard, web wallets and wire transfers, normally through the same method you used to deposit. A request to another method needs our approval and may be refused. To receive winnings in a web wallet, make at least one deposit with that wallet first.

Processing time

We aim to process a withdrawal within the following working day once our checks are complete. Depending on the payment method, the money can take up to 7 days to arrive, and weekends or public holidays can add a short delay.

Fee on larger requests

A 1.5% fee applies to withdrawal requests of 500 CAD or more. It is worked out on the whole request, even when the amount is split across methods, and the cashier shows the fee before you confirm.

Identity checks

Before any payout we verify your identity and your account. Additional checks may follow for a payout above €1,000 or the equivalent, or once cumulative withdrawals pass €2,330, and smaller amounts can be reviewed too. If your total withdrawals exceed your total deposits, we may post you a verification code to confirm your home address.

Turnover and card expiry

Deposits need to be turned over at least once before you ask for a withdrawal. Without that turnover we may charge an administrative fee of 10% of the deposit. We do not pay out to a card that expires at the end of a month after the 20th day of that month.

Pending and inactive balances

While we validate a withdrawal, you can cancel it under Pending Withdrawals in My Account and the amount returns to your balance. After validation and payment it can no longer be cancelled. If an inactive account still holds money after we have tried to contact you and return it, a monthly administrative fee may be taken until the balance reaches zero, and it never goes negative.

Account, login and verification

Registration

You can register only one account with us. The sign-up form asks for your first name, surname, address, date of birth, a valid email address and a valid mobile number. We treat an account as inactive once twelve calendar months have passed since its last login.

Age and documents

You must be at least 18 years old, or older where the legal gambling age in your jurisdiction is higher. If our checks cannot confirm your identity and age, we may ask for ID and for proof of address dated within the last 6 months, and the account can be suspended or restricted until we receive them. Documents can be uploaded after login on the Preferences page or sent to customer support.

Sportsbook

When a bet counts

A sports bet is valid only once our system has accepted it, and until then the information on screen is an invitation to bet. Your bet becomes binding when you confirm it and the confirmed stake shows in your account, and from that moment you cannot cancel or change it.

Refused and corrected bets

We may refuse a bet without notice, justification or compensation. If odds or results contain an obvious error, or an unforeseen event changes a fixture, we can correct the bet later or void it. We may also cancel or limit a bet at our discretion, and when we declare it invalid the stake taken is credited back to your account.

Outcome news during confirmation

If information about the likely outcome could come out while a bet is still being confirmed, we can cancel that bet. A single bet is refunded, while a multiple stays in place with the void selection removed from its odds.

Postponed events

Apart from cricket, tennis and baseball, a bet on a cancelled, postponed or delayed event stands if the event takes place within 48 hours of its original start, otherwise it is void, and a result announced before a suspension is settled as normal. Baseball bets stay valid when the game is played within 12 hours of the scheduled start and are cancelled otherwise. If a player abandons a tennis match, the bet is void and refunded, and in a system or combination bet the odds are reset to 1.

Settlement

Winnings are paid into your account as soon as possible after the event ends. Outright and Winner markets settle only once all games are played and the league or event is over.

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Responsible gambling

You can manage your play from your account under Responsible Gambling. Our tools cover deposit, loss and transfer limits, reality checks, a session timer and self-exclusion.

Deposit and loss limits

You can set loss limits and deposit limits on a daily, weekly or monthly basis. A deposit limit can be decreased, increased or removed. A decrease applies at once, while an increase or removal only takes effect if you confirm it after 24 hours.

Reality check and session timer

Every hour a reality check shows how long you have played and how much you have won and lost, and you acknowledge it before you carry on or stop. Before a session you can also set how long your login stays active, and we log you out when that timer runs out.

Time Out

Time Out blocks your account across our products for 24 hours, 48 hours, 7 days or 30 days, and it cannot be switched off before the chosen period ends.

Self-exclusion

Self-exclusion lasts at least 6 months, up to 5 years, or permanently, and during it you may not open or use your account. Once it is processed, we stop sending you advertising, the account is frozen and no further bets are accepted.

Requests and outside help

Ask us directly for limits, account closure, Time Out or self-exclusion, because requests made through third parties are not actioned. For guidance on problem gambling, Gambling Therapy offers support, and parental-control software such as Sentry PC is one option for families who share a device with minors.

Licence and legal terms

NetBet gambling services are licensed and regulated by the Malta Gaming Authority for Type 1, Type 2 and Type 3 gaming services under licence MGA/B2C/126/2006. Our agreement with you is governed by the laws of Malta, and where a translated version of our terms differs, the English version prevails.

Support and complaints

Live chat and email

Our live chat is open from 09:00 to 23:00 GMT, and email reaches our customer service team at any time of day.

Raising a complaint

Contact customer service promptly, and no later than 6 months after the issue. The team aims to respond and resolve it no later than 10 days, and if more time is needed we tell you why and may extend that period by another 10 days.

Escalation and eCOGRA

Not satisfied with the first answer? You can escalate the matter to our complaints team, which sends its resolution within a further 10-day window. If the issue is still open after that, you may take it to eCOGRA, an independent alternative dispute resolution service.

Frequently asked questions

Why can my account be locked after failed logins?

After five consecutive incorrect login and password combinations, we temporarily suspend the account for security and ask for an official photo ID before reactivating it.

What if a bonus round is interrupted?

If a disconnection, a game freeze or a device problem stops a bonus round, the game information and your bets are stored until you reopen the exact same game, and you can continue from the point where it stopped. Placing a bet on another game in the meantime voids the bonus balance and forfeits its winnings, a rule that applies only to bonus-money bets. An unfinished real-money round can be completed at any time, and its potential winnings are not voided until you complete it.

How do I close my account?

You can close it at any time with the Close Account tool while logged in, or by contacting customer service.

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